Homeowner Assistance Program Overview
The Restore Louisiana Homeowner Assistance Program provides grant funding to homeowners affected by 2020-21 Storms for home repairs, reconstruction, and/or reimbursement for repairs already completed.
The program is administered by the Louisiana Office of Community Development and is funded by the U.S. Department of Housing and Urban Development through federal appropriations of Community Development Block Grant-Disaster Recovery (CDBG-DR) funds.
Who Can Receive Assistance?
To be eligible for program assistance, homeowners must meet the following requirements:
- Owned and occupied home at time of disaster event and still maintain ownership through program final project inspection
- Damaged address was the applicant’s primary residence at the time of disaster event
- Received a FEMA IA determination for repairs greater than $3,000
- Home must be an eligible structure type as described in the program guidelines, including single family homes, owner-occupied duplexes, mobile homes and condominiums
- Located in one of 60 disaster declared parishes
The first step in receiving program assistance is to complete the program survey. The information provided in the survey will help the program phase homeowners for assistance.
To serve the most vulnerable populations most effectively in our state, the program’s phased approach, which is aligned with federal guidance, ensures that the most vulnerable populations are prioritized for assistance. See more information on the program’s phase prioritization factors.
Based on survey responses and after an environmental review is completed on the damaged residence, the program invites homeowners in Phases 1 – 6 to complete a program application for assistance to determine eligibility.
Eligible activities under the Restore Louisiana Homeowner Assistance Program include:
Reimbursement for Repairs Completed
Homeowner Program Steps
- Complete the Program Survey
Completing the program survey is the first step in receiving program assistance. and can be completed on any smart phone, tablet or mobile device at restore.la.gov, or by calling the program call center at 866.735.2001.
- Environmental Review
The federally required environmental review is the process of reviewing a project and its potential environmental impact to determine whether it meets federal, state and local environmental standards. The environmental review is conducted without an appointment and from the road or right-of-way.
- Complete the Program Application
Qualified homeowners who submitted a program survey and have had an environmental review of their property performed by the program will be invited to complete the program application according to their phase. The application may be completed on any mobile device, such as a smart phone, computer or tablet, by accessing the link provided in the email sent by the program.
- Eligibility Review
The program will review the application and information from third-party sources to determine whether the homeowner meets eligibility requirements for the program. If the program is unable to verify information from third party sources, applicants may be required to submit supporting documentation for program review.
- Damage & Lead Assessment
During a scheduled damage assessment appointment with the applicant, inspectors will use industry standard software to inspect work already completed and to determine a scope of work for prospective repairs needed to complete the home. The program will also send inspectors to test for lead-based paint in homes constructed prior to 1978.
- Award Determination
After steps 1-5 are completed, the homeowner will receive their calculated grant award which accounts for any duplication of benefits. The homeowner will have 60 days to either accept or appeal their award. Homeowners may also consult with their case manager during this period.
- Contractor Selection
If a homeowner has remaining repairs or will require reconstruction, during the application the homeowner will choose between SOLUTION 1: Program Managed Construction or SOLUTION 2: Homeowner Managed Construction prior to closing on their grant award. Based on individual conditions at the time of application, applicants can choose the program solution which best fits their own need and capacity to complete their home repair or reconstruction project within the program allotted timeframe.
Prior to closing on their grant awards, applicants will be asked to select their contractor based on their previously chosen solution. Applicant will be able to work with their case manager throughout the contractor selection process.
Please visit the program Resources page for more information on contractor selection:
Solution 1 Reconstruction
Solution 2 Reconstruction
Solution 2 10 Tips for Hiring a Contractor
Solution 2 Mobile Home Unit Repair Options
Fortified Construction Checklist
Fortified Roof Checklist
Contractor Selection is the last status where the solution chosen on the application may be changed prior to closing on the grant award.
- Grant Agreement & Execution
After accepting their award, the homeowner will meet with the closing team to sign their grant agreement.
- Reimbursement, Repair, Reconstruction
Once the grant agreement is executed and depending on the homeowner’s selected solution, the homeowner will be issued a reimbursement check and/or will be provided a grant award to repair or reconstruct their home. The allotted time for project repairs/reconstruction starts on the date the grant agreement is executed.
The program offers a comprehensive resource library to assist homeowners through each step of the application process.View Program Resources
Homeowners can receive in-person support in completing both the survey and application at mobile locations throughout impacted areas. View the mobile calendar of locations for details.
Homeowners can also receive assistance by contacting the program call center Monday through Friday between 8 a.m. and 5 p.m. at 866.735.2001 or by emailing firstname.lastname@example.org.